Customer research produces bland products. We're producing a piece of art. Votes: 3
Michael ArringtonCustomer service will become the primary value added function of every business. Votes: 3
Bill GatesCustomer service should not be a department, customer service is everyone's job. Votes: 3
Ken BlanchardCustomer needs have an unsettling way of not staying satisfied for very long. Votes: 3
Karl AlbrechtCustomer service shouldn't just be A department, it should be the entire company. Votes: 3
Tony HsiehWeâre in the Customer Service businessâwe just happen to provide airline transportation. Votes: 3
Colleen BarrettWelcome to the Customer Revolution, where you are no longer in charge. Your customer is. Votes: 3
Michael LazerowCustomer service teams at many companies have already embraced social media, often out of necessity. Votes: 3
Ryan HolmesCustomer will create most value for you at point he thinks you're creating most value for him. Votes: 3
Don PeppersThe golden rule for every business man is this: 'Put yourself in your customer's place.' Votes: 2
Orison Swett MardenWhen you stop talking, you've lost your customer. When you turn your back, you've lost her. Votes: 2
Estee LauderWhat the fashion system says and what the fashion customer says are really two different things. Votes: 2
Stefano GabbanaToday's customer journey is an iterative, complex, pinball of touchpoints. Votes: 0
David Louis EdelmanMemorable customer service can only take place in a human-to-human situation. Votes: 0
Jeffrey GitomerHighly engaged employees make the customer experience. Disengaged employees break it. Votes: 0
Timothy R. ClarkIf you're long-term oriented, customer interests and shareholder interests are aligned. Votes: 0
Jeff BezosWhen something online is free, you're not the customer, you're the product. Votes: 0
Jonathan ZittrainFollow through with basic values, and remember to provide good customer service. Votes: 0
Craig NewmarkThe successful salesperson cares first for the customer, second for the products. Votes: 0
Philip KotlerWhere's your instruction manual?" I asked him. "What's the baby customer-service number? Votes: 0
Lisa KleypasThere is only one valid definition of business purpose: to create a customer. Votes: 0
Peter F. DruckerThe longer you wait, the harder it is to provide outstanding customer service. Votes: 0
Bill DavidowInnovation is the creation and delivery of new customer value in the marketplace. Votes: 0
Michael J. GelbThe next battle being fought by e-commerce companies will be for customer loyalty. Votes: 0
Priyanka GillRevolve your world around the customer and more customers will revolve around you. Votes: 0
Heather WilliamsNever criticize, condemn or complain in a conversation with a customer or prospect. Votes: 0
Brian TracyThe customer invents nothing. New products and new services come from the producer. Votes: 0
W. Edwards DemingAll of management's efforts for Kaizen boil down to two words: customer satisfaction. Votes: 0
Masaaki ImaiWe have a relationship with our customer, and that relationship translates into sales. Votes: 0
Richard HayneA thrilled customer is the most potent marketing asset your organization can leverage. Votes: 0
John JantschThe first step in exceeding your customer's expectations is to know those expectations. Votes: 0
Roy H. WilliamsKeep the customer actively involved throughout your presentation, and watch your results improve. Votes: 0
Harvey MackayAre we going to say sorry for our lack of customer service? Absolutely not. Votes: 0
Michael O'LearyIt's important to feel what the customer is feeling when he enters the shop. Votes: 0
Delphine ArnaultIn Sales, you have to satisfy two people: One, your customer. Two, your Boss. Votes: 0
Praveen KumarAnything a customer can do for themselves is where service stops and relevance begins. Votes: 0
Jim BlasingameI'd rather spend money on things that improve the customer experience than on marketing. Votes: 0
Tony HsiehLean thinking defines value as providing benefit to the customer; anything else is waste. Votes: 0
Eric RiesOne customer well taken care of could be more valuable than $10,000 worth of advertising. Votes: 0
Jim RohnNinety minutes of pure naughty (limit 30 minutes per customer). *No clones or triplets allowed! Votes: 0
Jarod KintzOur business is about technology, yes. But it's also about operations and customer relationships. Votes: 0
Michael DellQuality planning consists of developing the products and processes required to meet customer's needs Votes: 0
Joseph M. JuranWhen the customer makes contact, he does not want a quote. He wants a commitment. Votes: 0
Ron KaufmanPower is winning the battle over who owns the customer: the brand or the retailer. Votes: 0
Leonard LauderPower is winning the battle over who owns the customer: the brand or the retailer. Votes: 0
Ronald LauderSales and marketing need to be joined at the hip, and aligned around the customer. Votes: 0
Donal DalyEvery moment in front of a customer is a gorgeous opportunity to live your values. Votes: 0
Robin SharmaThere is one other business where the customer is always wrong and that's the media. Votes: 0
Rush LimbaughI don't think value to the customer is achieved at the expense of employees' welfare. Votes: 0
Brad StoneThe closer you get to your ultimate customer, the more you learn about your business. Votes: 0
Victor KiamHaving to call your customer service department is like falling off a six story building. Votes: 0
Jon JonesIndustrial design keeps the customer happy, his client in the black and the designer busy. Votes: 0
Raymond LoewyThe greatest accomplishment of a bartender lies in his ability to exactly suit his customer. . . Votes: 0
Harry Gordon JohnsonQuality' means what will sell and do a customer some good - at least try to. Votes: 0
W. Edwards DemingA customer votes everyday with his dollar. Our job is make sure he votes for us. Votes: 0
Henry FordOnce you create a loyal customer base, it's tough for a competitor to take that away. Votes: 0
Joe MansuetoOnce you create a loyal customer base, it's tough for a competitor to take that away. Votes: 0
Joseph D MansuetoThe customer service representative hung up on me when I asked to talk to a supervisor. Votes: 0
Jon JonesThat customer service representative is crazy, if he think I am going to pay that bill. Votes: 0
Jon JonesThe customer is usually wrong, but statistics indicate that it doesn't pay to tell him so Votes: 0
Aleister CrowleyThe definition of salesmanship is the gentle art of letting the customer have it your way. Votes: 0
Ray KrocHierarchy is an organization with its face toward the CEO and its ass toward the customer. Votes: 0
Jack WelchEvery business is a service business. Does your service put a smile on the customer's face? Votes: 0
Philip KotlerOne, we committed to put about 650 people in the field to focus totally on customer satisfaction. Votes: 0
Sanjay KumarAll businesses need to be young forever. If your customer base ages with you, you're Woolworth's. Votes: 0
Jeff BezosProper business planning demands that you focus on the self-interest of the customer at all times. Votes: 0
Brian TracyDon't make the mistake of thinking you're Facebook's customer, you're not â you're the product, Votes: 0
Bruce SchneierA brand is essentially a container for a customer's complete experience with the product or company. Votes: 0
Sergio ZymanOne to a customer was the rule: one body; one mind; one swing through life. - Tempus Votes: 0
Janet MorrisIt is possible to tell a customer "no", and have the customer thank you for doing it Votes: 0
Phil KnightIt's not enough to be close to the customer. You've got to be glued to the customer. Votes: 0
Tom PetersYou can never go too far wrong by thinking like a customer who's new to the business. Votes: 0
Richard BransonDeath is my exit strategy. I'll be doing significant customer service only as long as I live. Votes: 0
Craig NewmarkMarketing is not a function, it is the whole business seen from the customer's point of view. Votes: 0
Peter DruckerWhen you improve your product so it does the customer's job better, then you gain market share. Votes: 0
Clayton ChristensenJob security lasts only as long as the customer is satisfied. Nobody owes anybody else a living. Votes: 0
Sam WaltonThe role of a trainer or consultant is to empower the customer, not to make himself indispensable Votes: 0
Bertrand MeyerAny customer can have a car painted any colour that he wants so long as it is black. Votes: 0
Henry FordI view my own body as a petting zoo. I am the main attraction... And the only customer. Votes: 0
Craig FergusonThe true purpose of a business is to create and keep a customer, not to make you money. Votes: 0
Theodore LevittYou have got to have discipline and focus - on the customer and how you run the business. Votes: 0
Jim CantalupoIf what you are getting online is for free, you are not the customer, you are the product. Votes: 0
Jonathan ZittrainThe goal as a company is to have customer service that is not just the best, but legendary. Votes: 0
Sam WaltonEverything changes when there is a real customer yelling at you from the other end of the phone. Votes: 0
Percy BarnevikI don't like to dictate the style to the customer, I believe people give something their own trend. Votes: 0
L'Wren ScottI had rather get a root canal without anesthesia than to call your customer service office for help. Votes: 0
Jon JonesEveryone is in the business of customer satisfaction.Wh o are your customers and how are they doing? Votes: 0
Brian TracyThere's a battle between what the cook thinks is high art and what the customer just wants to eat. Votes: 0
Mario BataliIf what we're really trying to do is stop the spread of HIV, we need to think about the customer. Votes: 0
Amy LockwoodI've been a customer of the top venture capital firms, so I know exactly what they do and don't do. Votes: 0
Marc AndreessenI lost my job as an art salesman. It was the customer's fault. He wanted to buy the wrong paintings. Votes: 0
Vincent Van GoghCable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service. Votes: 2 Virginia Postrel
If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering. Votes: 1 Jeff Bezos
At IMVU, the cost of customer acquisition through our five-dollar-a-day AdWords campaign was less than twenty-five cents. Our revenue from those same customers was more than a dollar. Votes: 3 Eric Ries
I genuinely believe that any business can create a competitive advantage through giving outstanding customer care. Votes: 3 Gary Vaynerchuk
The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers. Votes: 1 Alan Cooper
Restaurants with small courses that give the customer choices, and that don't obligate them to spend a fortune, are going to do very well. Votes: 3 Danny Meyer
Although social media is a relatively new form of communication, it has become the primary way retailers and customers are interfacing. Votes: 1 Ryan Holmes
Any small business owner wears many hats. We [New View Window Cleaning] are the salesman, bookkeeper, scheduler, cleaner, customer complaint department, etc. If you aren't organized and willing to do all these things (at least in the beginning) you are better off working for someone. Votes: 3 Tony Evans
Information technology departments must spend enormous amounts of time and money worrying about integrating big computer systems with billions of pieces of customer data. Votes: 3 Alex Berenson
At a macro level, it's balancing the needs of consumers, advertisers and content owners. And if you talk to any one of those three customer sets in isolation, often times you won't delight the other two. So the hurdle we faced with Hulu Plus was, how can we thread this needle in a way that delights all three customer sets? Votes: 1 Jason Kilar
The definition of an 'operating system' is bound to evolve with customer demands and technological possibilities. Votes: 3 Virginia Postrel
Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry. Votes: 3 Richard Hayne
My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough. Votes: 1 Kumar Mangalam Birla
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. Votes: 3 W. Edwards Deming
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings. Votes: 6 Howard Schultz
I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that's in place. Votes: 4 Jim Cantalupo
I'm thrilled to be joining Gap Inc., a company that understands the importance of integrating technology and retail in ways that improve the lives of its customers. Votes: 1 Padmasree Warrior
Think about it: if you were running a multi-million dollar company, and your database of customer information was stolen, would you want to tell your clients? No. Most companies did not until the laws required them to. It's in the best interest of organisations - when they're attacked and information is stolen - to tell nobody. Votes: 3 Kevin Mitnick
The goal of a startup is to figure out the right thing to build-the thing customers want and will pay for-as quickly as possible. In other words, the Lean Startup is a new way of looking at the development of innovative new products that emphasizes fast iteration and customer insight, a huge vision, and great ambition, all at the same time. Votes: 3 Eric Ries
I remember my first job, when I was working in a retail store down there, growing up in Laurel, Mississippi. I was making, like, $2.15 an hour. And I was taught how to responsibly handle those customer interactions. Votes: 3 Marsha Blackburn
People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so. Votes: 4 Michael O'Leary
Big box just wasn't our strength. We are a men's and boy's specialty store focused on providing high quality clothing with custom tailoring. Our customer is king. When we had seven stores, communication between the stores and with our customers became more disconnected. We started to lose that great family 'camaraderie' that is essentially the key to our success. Votes: 5 Paul Simon
A social contract is the way out of this dilemma for corporations that want to lead in the 21st century by showing consumers how seriously they take customer loyalty and goodwill. Votes: 5 Simon Mainwaring
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it. Votes: 4 Edna St. Vincent Millay
Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable. Votes: 1 Jeffrey Gitomer
Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process. Votes: 4 Marc Ostrofsky
Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process. Votes: 1 Marc Ostrofsky
Our business is about technology, yes. But it's also about operations and customer relationships. Votes: 4 Michael Dell
The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. Votes: 3 Leonard L. Berry
We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live. Votes: 1 Arthur Blank
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that. Votes: 5 Bill Gates
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth. Votes: 3 Tony Hsieh
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business. Votes: 1 John Caudwell
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business. Votes: 1 John Caudwell
I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting passion with everything I had. One week after quitting, I booked 'One Life to Live.' Votes: 1 Tika Sumpter
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers. Votes: 2 Ross Perot
It's very easy for trusted companies to mislead naive customers, and life insurance companies are trusted. Votes: 1 Daniel Kahneman
Innovation is the creation and delivery of new customer value in the marketplace. Votes: 3 Michael J. Gelb
Truly world-class firms are always examining their business processes and continuously seeking solutions to improve in key areas, such as lead time reduction, cost cutting, exceeding customer expectations, streamlining processes, shortening time to market for new products, and managing the global operation. Votes: 3 Daniel Baldwin
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business. Votes: 1 John Caudwell
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business. Votes: 7 John Caudwell
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Votes: 3 Jeff Bezos
It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store. Votes: 5 Sophia Amoruso
All of WhatsApp's growth has come from happy customers encouraging their friends to try the service. Votes: 3 Jim Goetz
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. Votes: 1 Sanjay Kumar
Bargain... anything a customer thinks a store is losing money on. Votes: 1 Kin Hubbard