Excellence nourishes the soul. Votes: 3
Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners. Votes: 3
The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. Votes: 3
Value equals benefits received for burdens endured. Votes: 3