Making a wrong decision is understandable. Refusing to search continually for learning is not.
Slowness to change usually means fear of the new.
Change should be a friend. It should happen by plan, not by accident.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Quality has to be caused, not controlled.
You have to lead people gently toward what they already know is right.
Slowness to change usually means fear of the new."
Improving quality requires a culture change, not just a new diet.
Eliminating what is not wanted or needed is profitable in itself.
Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
Quality management is needed because nothing is simple anymore, if indeed it ever was.
Being convinced one knows the whole story is the surest way to fail.
In a true zero-defects approach, there are no unimportant items.
Selecting the right person for the right job is the largest part of coaching.
You don't have to be noisy to be effective.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.