I have always been driven to buck the system, to innovate, to take things beyond where they've been. Votes: 6
The goal as a company is to have customer service that is not just the best, but legendary. Votes: 2
The key to success is to get out into the store and listen to what the associates have to say. Votes: 1
The way management treats associates is exactly how the associates will treat the customers. Votes: 1
Capital isn't scarce; vision is. Votes: 0
Do it. Try it. Fix it. Votes: 0
I had to pick myself up and get on with it, do it all over again, only even better this time. Votes: 0
I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself. Votes: 0
I was asked what I thought about the recession. I thought about it and decided not to take part. Votes: 0
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living. Votes: 0
Keep everybody guessing as to what your next trick is going to be. Don't become too predictable. Votes: 0
Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score. Votes: 0
You can learn from everybody. Votes: 0