THE
CUSTOMERRESPECT
GROUP
intelliresponse
Crash! Alito Insurers Hit A Brick Wall When It Comes
To Delivering A Superior Online Customer Experience
of Cuetomere choose the web as their
preferred method of communication (Tempkin
Group Consumer Channel Preferences Study)
50% of Customers say they are diuatiefied
with their online (Forrester
Customer Experience Survey)
Consumers judged only 3% of websites
they '"ited 08 excellent (Foneeter Cuetomer
Experience Surwy)
THE BOTTOM
had changed auto carriers
in the previous 12 months
What are you doing to ensure a positiw
orüne experience for your customers?
The onüne experience i* very important for coneumew. Buying Xitterns have
changed and will never retum to the dominance of a beat agent 8itfing down to
explain the option, Coneumere have lees Xitience with por website due to a
much broader experience of what i* poeeible online.
netdna-ssl.com