I am more convinced than ever. Conceptual integrity is central to product quality. Votes: 0
Fred BrooksCOURAGE is not a quality you teach. Courage is the by-product of self-discipline. It is an ATTITUDE. Votes: 0
Gerry LindgrenHow do you humiliate and demean someone and then expect him or her to care about product quality. Votes: 0
Tom Peters